Your business is working. It could be working better.
We find the highest-return wins hiding in how your operation runs, then help your people put them to work.
Employees waste about 25% of their time fighting bad software each day.
We fix that. And so much more.
Two ways to make your business work better.
Making what exists work.
We come in and make the software you’re using work with better processes, sharper workflows, no new systems required. The wins are real, the timeline is short, and the people doing the work are part of it from day one.
Explore Operations
Building it right from the start.
If you’re building software, exploring a new concept, or improving tools your team has outgrown, we help uncover a stronger solution. Our Workshop demonstrates how we think, and our engagements turn those ideas into working improvements.
Explore the Workshop
The best-run operations we've seen still had 15–20% more inside them
Bad Software Handoffs
Data that should flow automatically requires manual intervention at every step, multiplying errors daily.
Broken Sales-to-Support
Customers fall through the cracks between departments. Context disappears. Teams do the same work twice.
Duplicate Customer Info
Multiple conflicting records fragment your customer view and erode the confidence of your whole team.
Unusable Dashboards
Reports that don't show what's really happening. Metrics that look fine while problems compound daily.
Missing & Siloed Data
Information locked in spreadsheets and inboxes means every decision is made with incomplete context.
Tools Fighting Your Team
Software chosen for features, not fit. Workarounds become permanent — and invisible to leadership.
Revenue Leakage
Billing errors, missed follow-ups, and customers lost because support lacked context — bleeding out daily.
Competitive Loss
While you compensate for broken handoffs, competitors with coherent systems execute faster and with less stress.
Each of your specialists has one. And none of them can see it.
Most consulting firms are built to improve one slice of the business. Strategy firms focus on vision. Technology firms implement platforms. Process consultants refine workflows. UX teams improve interfaces.
The biggest performance gains rarely live inside those slices. They live in the gaps between them.
That's the work we do at MMWB Inc.
15 Mins
A conversation that could change how your business runs.
Tell us where your operation feels slower, harder, or more expensive than it should. We’ll help you determine whether there’s a meaningful opportunity worth exploring.
If there’s a fit, we can move into a focused diagnostic that identifies actionable opportunities in as little as 10 days.
MMWB
Operational Turnarounds.
Better Digital Experiences.
Founder & Principal Workflow & Experience Architect | MMWB Inc.
Ben Klaiber founded MMWB to solve the problems that fall between departments, technologies, and the people using them. His work spans operational turnarounds, workflow architecture, digital product design, and the practical implementation of improvements.
With more than 15 years of consulting experience, he combines operational analysis with hands-on design and implementation. The result is better-performing systems, clearer workflows, and improvements that make sense to the people doing the work.
Ben Klaiber founded MMWB to solve the problems that fall between departments, technologies, and the people using them. His work spans operational turnarounds, workflow architecture, digital product design, and the practical implementation of improvements.
With more than 15 years of consulting experience, he combines operational analysis with hands-on design and implementation. The result is better-performing systems, clearer workflows, and improvements that make sense to the people doing the work.
Experience Across the Entire Operation.
From emerging businesses to Fortune 500 environments, MMWB brings the same disciplined approach: uncovering operational friction, identifying high-return opportunities, and working with teams to make improvements stick.
PRODUCT DEVELOPMENTPROCESS REFINEMENT
UI/UX/USABILITY
MANAGEMENT
SALES SCRIPTS
SUPPORT TRAINING
WORKFLOW ARCHITECTURE
AI INTEGRATION
Real problems.
Meaningful improvements.
Proven in practice.
From operational bottlenecks to product commercialization, we turn complicated business problems into practical improvements.
45% Improvement in sales close rates
View Case StudyThree systems. One customer view.
Customer information was scattered across sales, subscriptions, and support. We connected the workflows and brought that information together, giving teams clearer customer context and reducing the manual work required to keep everyone aligned.
24 hours to turn a crisis into a plan.
A government contract was at risk, with little time to resolve the issues threatening delivery. We brought the right people and information together, clarified priorities, and coordinated a response that protected the engagement.
We don't audit your business
and hand you a plan.
We fix it alongside you.
MMWB embeds with your team, watches how work really happens, and converts that friction into performance gains you can measure immediately.
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Software that clicks — tools that feel good, work smart, and don't break the bank
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Support that sells — the right message, said the same way, every time
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Sync that creates confidence — marketing, orders, and fulfillment finally in step.
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Clear, sequenced roadmap — no 10-week rollouts, see results in 10 days
AI that understands your business.
And helps your people do more.
We build AI solutions grounded in your products, workflows, and company knowledge, helping your team find better answers, make informed decisions, and get more done.
"Imagine trying to read a book with its pages scattered across different rooms. That's what your team is dealing with right now. We gather the pages, restore the chapters, and make the whole story legible again."
The people doing the work know where the work breaks.
We work directly with the people navigating your operation every day, not just the leadership team. They know where information disappears, where handoffs fail, and which workarounds have quietly become part of the job.
We turn those observations into practical improvements that reduce wasted effort, strengthen coordination, and make the entire operation work better.
We Untangle Chaos
At MMWB, we don’t just clean up digital messes.
Your team is paid to create value — but a growing portion of every workday goes to manually bridging broken systems: translating data, reconciling reports, maintaining workarounds. It's payroll producing zero revenue, compounding silently across every department.
When handoffs break, data's missing, or systems don't talk, we turn chaos into clarity, speed, and results.
The work speaks for itself.
So do the people we’ve worked with.
Nobody can walk into chaos and have it running smooth by tomorrow like Ben. MMWB gave our data purpose and helped us close deals faster and save time across the board.
Emory Whittington III
Whittington Group Realty
What makes Benjamin stand out is his commitment to perfection. You will never meet anyone quite as determined and consistent. He is in a class of his own.
Gabriel Ng
Spacebar: Premier I.T. Concierge Services
Ben delivers outstanding results. I saw it firsthand for years across many top-tier products. His insights boosted our sales and profits in ways I didn't think were possible that quickly.
Tammy White
Universal Marketing Group
As a coworker, Ben has been nothing short of amazing — self-motivated, determined, dependable, and extremely focused. He is always the first to help others and an asset to any project.
Ahlia Howard
Frmr Director of Product Promotion, MMWB Inc.
Ben has always been a great mind to work with. Out-of-the-box thinking and a great source for business strategy and sales tactics. An asset to any project he touches.
Rebecca Tansel
Digital Media Producer & Brand Designer
Benjamin is a manager who settles for nothing less than perfection and is always looking for improvements. The level of discipline and precision he brings to every engagement is remarkable.
Ronn Musser
Inventory Control Specialist, Checker Distributors
Is your operation actually running fine, or just coping quietly?
This 10-day, 20-hour embedded diagnostic shows you exactly where the leaks are, what they cost, and which fixes drive the most performance without adding headcount.
Get in Touch
