Your business is working. It could be working better.
From stubborn operational problems to ideas that never quite get off the ground, we bring the experience, ingenuity, and cross-functional expertise to find a way forward and make it work.
Employees waste about 25% of their time fighting bad software each day.
We fix that. And so much more.
Two ways to make your business work better.
Making what exists work.
From recurring operational headaches to opportunities hiding between departments, we bring the experience and problem-solving capabilities to find what’s holding performance back, develop practical solutions, and make improvements work with the people who know your business best.
Explore Operations →
Making better ideas work.
Some of the best opportunities never get off the drawing board. Whether you’re developing a product, rethinking a customer experience, or trying to make an ambitious idea practical, we help work through the obstacles, connect the necessary capabilities, and turn promising concepts into workable solutions.
Explore the Workshop →
The best-run operations we've seen still had 15–20% more inside them
Projects That Never Get Finished
Good ideas that stall because nobody can get all the pieces working together.
Problems That Keep Coming Back
Recurring issues that have survived multiple attempted fixes.
Customer Experiences That Fall Apart
Individual departments perform well, but the customer’s overall experience is frustrating.
Solutions That Seem Out of Reach
Improvements dismissed as too expensive, technically difficult, or disruptive.
Missing & Siloed Data
Information locked in spreadsheets and inboxes means every decision is made with incomplete context.
Tools Fighting Your Team
Software chosen for features, not fit. Workarounds become permanent — and invisible to leadership.
Revenue Leakage
Billing errors, missed follow-ups, and customers lost because support lacked context — bleeding out daily.
Competitive Loss
While you compensate for broken handoffs, competitors with coherent systems execute faster and with less stress.
Most business problems don’t respect departmental boundaries.
A customer experience problem may begin in sales, depend on a technology decision, and ultimately be caused by an operational process nobody has questioned in years.
Solving it takes more than expertise in one discipline. It takes the experience to understand how the pieces interact, challenge assumptions, recognize alternatives, and bring the right capabilities together.
That’s where MMWB excels. We connect the dots, develop solutions that account for the whole business, and work through the obstacles that prevent good ideas from becoming real improvements.
Let’s Figure It Out.
Bring us the problem, the opportunity, or the idea you haven’t been able to move forward.
Whether you’re dealing with a recurring frustration, pursuing an ambitious improvement, or facing an obstacle nobody has quite figured out, we’d like to hear about it.
Experience that crosses disciplines.
Solutions that cross boundaries.
Founder & Principal Workflow & Experience Architect | MMWB Inc.
Ben Klaiber founded MMWB to solve the problems that fall between departments, technologies, and the people using them. His work spans operational turnarounds, workflow architecture, digital product design, and the practical implementation of improvements.
Over two decades working across operations, management, sales, customer experience, product development, and technology have taught him something important: the best solution rarely comes from looking at a problem through just one discipline.
That range of experience allows MMWB to approach challenges from multiple angles, recognize options others may miss, and connect the people, processes, and capabilities needed to make solutions work.
From emerging businesses to Fortune 500 environments, MMWB brings the same disciplined approach: uncovering operational friction, identifying high-return opportunities, and working with teams to make improvements stick.
Real problems.
Meaningful improvements.
Proven in practice.
From operational bottlenecks to product commercialization, we turn complicated business problems into practical improvements.
45% Improvement in sales close rates
View Case Study →Three systems. One customer view.
Customer information was scattered across sales, subscriptions, and support. We connected the workflows and brought that information together, giving teams clearer customer context and reducing the manual work required to keep everyone aligned.
24 hours to turn a crisis into a plan.
A government contract was at risk, with little time to resolve the issues threatening delivery. We brought the right people and information together, clarified priorities, and coordinated a response that protected the engagement.
We don't audit your business
and hand you a plan.
We fix it alongside you.
MMWB embeds with your team, watches how work really happens, and converts that friction into performance gains you can measure immediately.
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Software that clicks — tools that feel good, work smart, and don't break the bank
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Support that sells — the right message, said the same way, every time
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Sync that creates confidence — marketing, orders, and fulfillment finally in step.
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Clear, sequenced roadmap — no 10-week rollouts, see results in 10 days
AI that understands your business.
And helps your people do more.
We build AI solutions grounded in your products, workflows, and company knowledge, helping your team find better answers, make informed decisions, and get more done.
"Imagine trying to read a book with its pages scattered across different rooms. That's what your team is dealing with right now. We gather the pages, restore the chapters, and make the whole story legible again."
The people closest to the work often hold the missing pieces.
The people doing the work understand the daily frustrations, workarounds, and obstacles that rarely appear in reports or leadership meetings. They also have ideas for making things better that often go unexplored.
We combine that firsthand knowledge with experience across operations, technology, sales, customer experience, and product development. That broader perspective helps us challenge assumptions, uncover possibilities, and develop practical solutions that work across the business.
We Untangle Chaos
At MMWB, we don’t just clean up digital messes.
Your team is paid to create value — but a growing portion of every workday goes to manually bridging broken systems: translating data, reconciling reports, maintaining workarounds. It's payroll producing zero revenue, compounding silently across every department.
When handoffs break, data's missing, or systems don't talk, we turn chaos into clarity, speed, and results.
The work speaks for itself.
So do the people we’ve worked with.
Nobody can walk into chaos and have it running smooth by tomorrow like Ben. MMWB gave our data purpose and helped us close deals faster and save time across the board.
Emory Whittington III
Whittington Group Realty
What makes Benjamin stand out is his commitment to perfection. You will never meet anyone quite as determined and consistent. He is in a class of his own.
Gabriel Ng
Spacebar: Premier I.T. Concierge Services
Ben delivers outstanding results. I saw it firsthand for years across many top-tier products. His insights boosted our sales and profits in ways I didn't think were possible that quickly.
Tammy White
Universal Marketing Group
As a coworker, Ben has been nothing short of amazing — self-motivated, determined, dependable, and extremely focused. He is always the first to help others and an asset to any project.
Ahlia Howard
Frmr Director of Product Promotion, MMWB Inc.
Ben has always been a great mind to work with. Out-of-the-box thinking and a great source for business strategy and sales tactics. An asset to any project he touches.
Rebecca Tansel
Digital Media Producer & Brand Designer
Benjamin is a manager who settles for nothing less than perfection and is always looking for improvements. The level of discipline and precision he brings to every engagement is remarkable.
Ronn Musser
Inventory Control Specialist, Checker Distributors
What’s the problem you haven’t been able to solve?
Maybe it’s a recurring operational headache. Maybe it’s an opportunity you haven’t figured out how to pursue. Or an improvement that’s been sitting on the drawing board for years.
Let’s talk about what’s getting in the way and whether MMWB can help you find a practical path forward.
Keep the client relationship.Bring in the missing capability.
You know the client. You know their business. But the issue getting in their way may sit beyond your specialty, between the people, processes, and systems that have to work together.
MMWB traces the entire chain, finds the highest-return fixes, and works with the team to put them in place. We collaborate with advisors, protect established relationships, and offer paid referral opportunities for qualified introductions.
Work with what's already there.
Look for value in existing teams, tools, and operations before proposing something new.
Find the cause, not the symptom.
Follow the workflow across departments, decisions, and technologies to find where the outcome breaks.
Stay for the implementation.
Turn the findings into changes alongside the people who do the work, not just another recommendation.
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